Terms of service

Agreement and eligibility

These Terms of Service ("Terms") form a binding agreement between BoostWorks ("BoostWorks," "we," "us," or "our") and the person or organization accepting them ("Customer," "you," or "your"). They govern access to Well Platform and its products, including EventWell, FieldWell, SuiteWell, and FinWell, together with related websites, support, integrations, and services (the "Service").

By creating an account, accepting an order, or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service for an organization, you represent that you have authority to bind it. You must be at least 18 and legally able to enter a contract. If you do not agree, do not use the Service.

An order form, subscription page, statement of work, or other written agreement may add product-specific terms. If there is a direct conflict, the signed order or statement of work controls for that conflict, followed by these Terms.

The service and accounts

Subject to these Terms and payment of applicable fees, BoostWorks grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Service for its internal business operations during the subscription term. The Service may include product features, storage, automation, reporting, integrations, onboarding, and support described in the applicable plan or order.

Customer is responsible for accurate registration information, authorized-user access, confidentiality of credentials, and all activity under its accounts. Accounts may not be shared outside the licensed organization or used to evade plan limits. Notify us promptly at support@boostwrks.io of suspected unauthorized use.

We may modify, improve, or discontinue features. We will use commercially reasonable efforts to provide notice before a material reduction to paid core functionality when practical. Beta, preview, or evaluation features may change or end at any time and are provided as-is.

Customer data and responsibilities

"Customer Data" means information, content, files, records, and instructions submitted to or processed through the Service by or for Customer. Customer retains its rights in Customer Data. Customer grants BoostWorks the limited rights needed to host, copy, process, transmit, display, and otherwise use Customer Data to provide, secure, support, and improve the Service and to comply with law.

Customer is responsible for:

• the legality, accuracy, quality, and source of Customer Data;
• providing required privacy notices and obtaining valid consent or another lawful basis;
• honoring data-subject, consumer, and opt-out requests that apply to Customer Data;
• configuring users, permissions, integrations, workflows, and communication settings;
• reviewing outputs before relying on them for business, financial, legal, employment, health, or safety decisions; and
• maintaining copies or exports needed for its own recordkeeping and business continuity.

BoostWorks processes Customer Data as described in the Privacy Policy and any applicable data-processing agreement. Well Platform is not a system for storing payment-card authentication data, government-classified information, or regulated health information unless BoostWorks has expressly agreed in writing to support that data type.

Connected services

Customer may direct the Service to connect with third-party platforms such as Google, Meta, payment processors, messaging carriers, calendars, or other providers. Customer authorizes BoostWorks to access, use, and exchange data with those providers as needed to perform the requested integration. Customer is responsible for maintaining its third-party accounts, permissions, and compliance with provider terms.

Third-party services are not controlled by BoostWorks. Their availability, security, pricing, data practices, API limits, and product changes can affect a connection. We are not liable for a third party's acts or omissions, but we may suspend an integration that creates a security, legal, or operational risk. Disconnecting an integration stops future sync where supported but does not itself delete records already imported. See our Data Deletion Instructions.

Communications and messaging

The Service may enable email, telephone, or text-message communications. Customer is the sender of its business communications and is responsible for content, audience, timing, required disclosures, consent, quiet hours, opt-outs, and compliance with laws and carrier rules, including the Telephone Consumer Protection Act and CAN-SPAM Act where applicable.

Customer must not send a text message without the recipient's valid consent when consent is required. Customer must identify itself, honor STOP or equivalent opt-out requests promptly, and retain consent evidence. Carrier message and data rates may apply. Delivery is not guaranteed because it depends on carriers, networks, recipient devices, reputation, and third-party systems.

We may send administrative messages about accounts, security, billing, or service changes. Those transactional notices are part of the Service and may continue even if a user opts out of marketing messages.

Acceptable use

You will not, and will not permit anyone to:

• use the Service unlawfully, fraudulently, deceptively, or to violate another person's rights;
• upload malware, disrupt the Service, evade security or usage controls, or probe systems without authorization;
• access another customer's account or data, scrape the Service, or use automated means except through approved interfaces;
• copy, resell, sublicense, reverse engineer, or create a competing service from non-public parts of the Service except where law prohibits the restriction;
• send spam, unlawful marketing, harassing content, or content that facilitates violence, exploitation, or discrimination;
• submit content you do not have the right to process or expose credentials, secrets, or sensitive data unnecessarily; or
• misrepresent Service output as a guarantee or substitute it for qualified professional judgment.

We may investigate suspected violations and remove content or restrict access when reasonably necessary to protect the Service, users, third parties, or legal compliance.

Fees and billing

Customer will pay the fees, taxes, and usage charges shown at checkout, in an order, or in the applicable plan. Unless stated otherwise, subscriptions renew automatically for periods equal to the prior term until canceled before renewal. Fees are charged in advance and are non-refundable except where required by law or expressly stated in writing.

Usage-based charges, communication credits, or third-party pass-through charges may be billed separately. Prepaid credits expire or roll over only as stated in the plan and have no cash value. If payment is late or fails, we may retry the payment method, restrict paid functions, or suspend the Service after reasonable notice. Customer is responsible for keeping billing details current and disputing a charge within 30 days of the invoice.

We may change pricing for a future renewal by giving notice before the change takes effect. Taxes exclude taxes based on BoostWorks' net income. Customer is responsible for sales, use, value-added, and similar transaction taxes unless a valid exemption is provided.

Ownership and feedback

BoostWorks and its licensors own the Service, software, designs, workflows, documentation, trademarks, and all related intellectual-property rights, excluding Customer Data. No rights are granted except those expressly stated in these Terms. Customer may not remove proprietary notices or use Well Platform or BoostWorks branding without permission.

If you provide ideas, suggestions, or feedback about the Service, you grant BoostWorks a perpetual, worldwide, irrevocable, royalty-free right to use and incorporate that feedback without restriction or compensation. We will not identify you publicly as the source without permission.

Confidentiality and security

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform under this agreement, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality duties. These obligations do not cover information that is public without breach, already known lawfully, received lawfully from another source, or independently developed.

A party may disclose confidential information when legally required if it gives advance notice where permitted and reasonable assistance at the other party's expense. Customer acknowledges that no online system is perfectly secure and agrees to use available account controls and promptly report suspected compromise.

Suspension and termination

Customer may cancel through the available account controls or by contacting support. Either party may terminate for an uncured material breach after 30 days' written notice, or immediately if the other party becomes insolvent or the breach cannot reasonably be cured. We may suspend access sooner when needed to address nonpayment, a security incident, unlawful activity, an acceptable-use violation, provider restrictions, or material risk to the Service.

On termination, Customer's right to use the Service ends and outstanding fees become due. Customer should export needed data before cancellation. Where technically available and not prohibited by law or security needs, we will allow a reasonable export period after termination. We may then delete Customer Data in accordance with the Privacy Policy and our retention practices. Provisions that by their nature should survive—including payment, ownership, confidentiality, disclaimers, liability, indemnity, and general terms—will survive.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” BOOSTWORKS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR COMPATIBLE WITH EVERY THIRD-PARTY SERVICE.

BOOSTWORKS DOES NOT GUARANTEE LEADS, BOOKINGS, REVENUE, COST SAVINGS, DELIVERABILITY, SEARCH OR ADVERTISING RESULTS, REGULATORY COMPLIANCE, OR ANY OTHER BUSINESS OUTCOME. REPORTS, AUTOMATIONS, AI-ASSISTED OUTPUTS, AND RECOMMENDATIONS REQUIRE CUSTOMER REVIEW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY.

Liability and indemnity

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. BOOSTWORKS' TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT CUSTOMER PAID TO BOOSTWORKS FOR THE SERVICE DURING THE 30 DAYS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These exclusions do not limit liability that cannot legally be limited. The limitations apply to the fullest extent permitted regardless of the theory of liability and even if a remedy fails of its essential purpose.

Customer will defend, indemnify, and hold harmless BoostWorks and its officers, employees, and agents from third-party claims, damages, losses, and reasonable costs arising from Customer Data, Customer's communications or business activities, violation of these Terms or law, or infringement of another's rights. BoostWorks will give prompt notice and reasonable cooperation, and Customer may control the defense and settlement so long as it does not admit fault or impose non-monetary obligations on BoostWorks without consent.

General terms

These Terms and incorporated agreements are the entire agreement about the Service and replace prior discussions on the same subject. If a provision is unenforceable, it will be adjusted only as necessary and the remainder stays effective. Failure to enforce a provision is not a waiver. Customer may not assign this agreement without BoostWorks' written consent; BoostWorks may assign it in connection with a merger, reorganization, sale of assets, or to an affiliate.

Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. The parties are independent contractors; these Terms do not create a partnership, franchise, agency, fiduciary, or employment relationship. Notices may be delivered to the account email, through the Service, or to the contact information below.

Texas law governs these Terms without regard to conflict-of-law rules. Exclusive venue for disputes will be the state or federal courts located in Bexar County, Texas, and each party consents to their jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may update these Terms for legal, security, or service changes. We will post the revised version and provide notice of material changes when required. Continued use after the effective date constitutes acceptance; if you do not agree, you must stop using the Service.